10to8 offers you the option to discreetly mute customers. Muted customers will not be notified that they've been muted.
You'll find 10to8's terms of use here. 10to8 account users and their customers must adhere to these terms. If you feel that a customer is behaving in a way that breaches our terms of use, reach out to our support team in the first instance.
This guide explains how to mute customers and what it means to do so.
SECTIONS:
What it Means to Mute a Customer
How to Mute a Customer
To mute a customer, head to the 'Customers' tab in the left-hand menu of your 10to8 account.
Note: depending on your business sector, the 'Customer' noun can differ. Our support team can change your customer noun for you upon request. The following customer nouns are available within 10to8:
- Customer
- Client
- Patient
- Student
- Trainee
Click on the customer you'd like to mute. If you have a lot of customers, you can use the search bar to find that particular customer quickly.
Ensure that you're viewing the 'Details' tab within the customer's record.
Scroll down to the bottom of the page and click to select the 'Mute' box. This selection will save automatically, and the customer will now be muted. To unmute them, click the box again to untick it.
What it Means to Mute a Customer
Muted customers will still be able to book with you, and they'll still be able to message you.
Bookings made or requested by a muted customer will show up within your account in the usual way. However, 10to8 will not notify you of any messages sent by this customer.
If a muted customer sends you a message, you'll still receive this and will be able to read it if you wish to. You'll find the message within the activity window when viewing the associated booking, and within your inbox.
As you won't receive any notifications relating to this message, you'll only find it if you specifically look for it.
Need More Help?
We hope this guide has been helpful. If you have any further queries, don't hesitate to reach out to our support team who will be more than happy to assist.