Screenshots are very helpful when contacting our support team, and we'll often ask you to send them to us.
Screenshots help us to assess what might be going on, and point us to exactly the right place.
Note: before sending us a screenshot, please make sure to remove or obscure any sensitive information within it. Examples might include customer contact details and private notes.
You can send us screenshots via email, or via live chat by using the attachment button.
How to take a screenshot
To capture a screenshot of your whole screen, press the Windows logo key and the print screen (PrtScn) key at the same time. A new folder under 'Pictures' called 'Screenshots' will then be automatically created, and you'll find your screenshot there.
You can also use the Snip tool to take a freeform screenshot if you do not want to include your entire screen. Open the snip tool from the menu (or press the Windows logo key + Shift + S), then drag the rectangle to select your screenshot. The image will then be automatically copied to your clipboard, ready for you to paste it.
On a Mac
To take a screenshot of your entire screen, press command + shift + 3. The screenshot will automatically save to your desktop.
To take a screenshot of a selected part of the screen, press command + shift + 4. Your cursor will then change to a crosshair. Click and drag to select the part of the screen you'd like to capture, and then let go. The screenshot will then be automatically saved to your desktop.
On a Chromebook
Press the screenshot key (marked by a camera icon) if your Chromebook has one. Select the type of screenshot you'd like to take, then click and drag to take the screenshot. It will be saved automatically to your 'Downloads' folder.
If your Chromebook doesn't have a screenshot key, press shift + ctrl > show windows, then select 'screenshot' from the bottom of the menu. Follow the same steps as above to take your screenshot.
On an iPhone/iPad
If your iPhone/iPad has a circular home button at the bottom of the screen, press that and the volume up button at the same time to take a screenshot. It will be automatically saved to your camera roll.
If your iPhone/iPad does not have a circular home button, press the lock button and the volume up button at the same time to take a screenshot. It will be automatically saved to your camera roll.
On an Android Phone/Tablet
Press the power and volume down buttons at the same time to take a screenshot.
If that doesn't work, press and hold the power button for a few seconds and then tap 'screenshot'.
You'll see a preview of your screenshot at the bottom left of the screen. On some devices, you might need to tap 'screenshot capture' at the top of the screen to view your screenshot.