Many temporary issues can be cleared by performing a hard refresh. This is the first thing you should try when encountering any problem or error.
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How to perform a hard refresh
To perform a hard refresh using keyboard shortcuts:
- On a Mac, press command + shift + R
- On Windows, press ctrl + F5
You can also perform a hard refresh by clicking the refresh button within your web browser.
In most browsers, this will look like a circular arrow and can be found at the top of the screen, usually next to the search bar or within it:
Sometimes, more than one refresh might be needed to clear the issue.
Need more help?
If you've tried a few times and the problem persists, we suggest clearing your cache and cookies as the next step. Click here to find instructions on how to do this.
You can also contact our friendly support team for more help if you need it.