With 10to8 you have the ability to host class bookings; that is, group bookings.
If you or your customers are struggling to find availability for your class bookings, don't worry. This can usually be quickly fixed by following some troubleshooting steps.
This guide will outline these troubleshooting steps for you.
SECTIONS:
Make sure the slot is booked into your calendar
Make sure the class is not fully booked
How to set up class bookings
The setup process for class bookings is different from the 1-1 booking process. Click here for instructions on how to set up and schedule class bookings.
In 'Setup' > 'Services', make sure 'Class booking' has been selected for that service.
Make sure the slot is booked into your calendar
Slots for class bookings must be booked manually into your 10to8 calendar first.
You'll need to decide on the date and time for the class, and book the appointment into your calendar. To do this, click on a slot within your calendar, then use the booking sidebar on the right to select your preferences. You can select the class service from the service selection drop-down at the top.
Once you've entered all the information, click 'Book' at the bottom of the sidebar. The slot for the class will then be saved into your calendar, ready for customers to book.
Note: make sure you assign a location to the class booking; slots won't be bookable without it.
Once the slot has been booked, you'll be able to click on it to view its details. In the activity window, you'll find the direct booking link for this particular class.
Make sure the class is not fully booked
If the class is already fully booked, additional customers won't be able to book a slot. If you find that demand for the class is exceeding capacity, you might want to consider increasing it.
You get to decide how many customers can book your class services. To review or change this, head to 'Setup' > 'Services' and click on the class service.
At the top of the menu, you'll find the option to set the maximum number of customers the class can hold. Enter the desired number, and this will be saved automatically.
Note: class bookings can hold a maximum of 100 customers.
To check that your class service isn't fully booked, compare the list of customers within the booking to the number of permitted slots. You can find the list of customers who've booked by clicking on the appointment within your calendar and referring to the sidebar on the right.
If you change the maximum capacity of the class, this won't be applied to pre-existing slots already booked into your calendar (only future ones).
Note: you won't receive email notifications every time a customer signs up for your class, so it's important to monitor the booking if you're concerned about capacity.
Check your notice period
To check the notice period tied to your class service(s), head to 'Setup' > 'Services' and click on the service you'd like to look at.
Scroll to the 'Online booking' section where you'll find your current booking settings and notice period. By default, notice periods are set to 24 hours, meaning that customers can't book appointments that would take place less than 24 hours later.
Customers trying to book outside of the permitted notice period won't therefore see any available slots.
You can change the notice period by clicking on the drop-down and selecting another option, which are as follows:
- no notice
- 1 hour notice
- 6 hours notice
- 12 hours notice
- 2 days notice
- 1 week notice
When changing the notice period, make sure you're allocating enough time for yourself and your customers.
Need More Help?
We hope this guide has been helpful! If you need more assistance, don't hesitate to reach out to our support team.