10to8's calendar sync feature is stable and reliable, but occasionally issues may occur. Most of these issues can be easily and quickly resolved.
This guide will address some potential issues and provide troubleshooting steps to fix them.
To begin troubleshooting, head to 'Integrations' > 'Calendar Sync'.
SECTIONS:
If appointments from your personal calendar aren't syncing into 10to8
If 10to8 appointments aren't syncing into your personal calendar
If you're seeing "there was an error syncing your calendar"
If your calendar has been unlinked
How to completely remove your calendar sync from 10to8
If appointments from your personal calendar aren't syncing into 10to8
Under 'Configure Calendar Sync', make sure that you've selected the option to sync appointments from your personal calendar into 10to8.
We also recommend selecting 'Sync all appointment information'. This allows 10to8 to display the appointment details, rather than just showing a 'Busy' period.
Secondly, if you notice any errors in the 'Status' box, click to dismiss them.
It can also help to refresh your calendar sync by clicking the 'Refresh Calendar' button, under 'Calendar Sync Settings'. Once clicked, your calendar sync may take a few minutes to refresh. 10to8 will notify you once it's finished.
If 10to8 appointments aren't syncing into your personal calendar
Under 'Configure Calendar Sync', make sure that you've selected the option to sync appointments from 10to8 into your personal calendar.
Secondly, click to dismiss any errors that might have appeared in the 'Status' box.
It can also help to refresh your calendar sync by clicking the 'Refresh Calendar' button, under 'Calendar Sync Settings'. Once clicked, your calendar sync may take a few minutes to refresh. 10to8 will notify you once it's finished.
If you're seeing "there was an error syncing your calendar"
Most errors are temporary and can be fixed by clicking to dismiss them. Try doing so and then wait a few minutes. If the error comes back repeatedly, reach out to our support team for help.
If your calendar has been unlinked
If your personal calendar has been unlinked from 10to8, click 'Activate calendar sync for more calendar providers' under the 'Calendar Sync Settings' section.
Then, select your calendar provider from the list, log in, and follow the instructions on-screen to sync your calendar to 10to8.
Once you've done this and your calendar has been reconnected to 10to8, make sure to select:
- 'Sync 10to8 appointments into [Calendar Provider]'
- 'Sync [Calendar Provider] appointments into 10to8'
- 'Sync all appointment information'
10to8 should now re-sync, which can take a few minutes. Once this has been done, your calendar should be successfully connected to 10to8.
How to completely remove your calendar sync from 10to8
You can completely remove your calendar sync from 10to8 at any time.
To do this, click on the 'X' next to the calendar(s) you'd like to remove from 10to8.
Once clicked, you'll be asked to confirm the action. Click 'OK' to confirm, and the calendar will be removed from 10to8.
To sync a new calendar with 10to8, follow the instructions listed here.
Need More Help?
We hope this guide has been helpful. If issues persist or you have any questions, reach out to our support team who will be happy to assist further.