As well as Email and SMS tags, 10to8 utilizes Voice Reminder tags.
Voice reminders can be sent to your customers to remind them of their upcoming appointments with you.
When a customer receives a voice reminder, their phone will ring. When they answer it, an automated reminder message will play.
The tags in the voice reminder message content will populate the reminder with specific information.
This guide will explain how to use voice reminder tags and will outline what each of them means.
Note: to use 10to8's voice reminders feature, you'll need a subscription to our Premium plan or above.
SECTIONS:
How to Use Voice Reminder Tags
How to Use Voice Reminder Tags
You can add and customize your voice reminder messages under 'Configuration' > 'Messaging' > 'Customer Messaging' > 'Reminders & Follow-ups'.
To add a voice reminder, click 'Add'.
Select the 'Voice' option from the drop-down, then input the message, along with the tags, that you'd like to use. Your addition will save automatically.
To listen to the message, click the 'Preview' button.
List of Available Tags
The voice reminder tags available for you to use in 10to8 are as follows:
- {{datetime}} - The date and time the appointment is due to start
- {{event_name}} - The name of the booked service
- {{end_datetime}} - The time and date the appointment is due to end
- {{old_event_datetime}} - For rescheduled appointments, the date and time the booking was previously scheduled for
- {{organisation_short_name}} - The short name of your business
- {{organisation_number}} - Your business phone number
- {{organisation_email}} - Your business email address
- {{staff_name}} - The name of the staff member taking the appointment
- {{recipient_name}} - The name of the customer receiving the message
- {{location_address}} - The address at which the appointment is due to take place
Voice Bookings
As well as the option to use voice reminders, 10to8 also offers the option to use voice bookings.
Customers can place voice bookings over the phone with the aid of an automated set of instructions and prompts.
For more information on our voice bookings feature, click here.
Need More Help?
We hope you've found this guide useful! If you have any questions or need any further assistance, don't hesitate to reach out to our support team who will be more than happy to help.
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Learn more about what voice technology is, and why it can be helpful to use it within your scheduling system.