10to8's booking notification emails keep your customers informed and have been proven to drastically reduce no-shows.
10to8's emails use tags to populate messages with specific information.
By default, emails will use tags for recipient names and your organization name.
Users on our Pro plan and above can freely edit the content of emails in 10to8 and add additional tags.
As well as email tags, 10to8 also utilizes SMS tags and voice reminder tags.
This guide will explain how to use email tags and outline what each of them does.
SECTIONS:
How to Use Email Tags
To edit the content of your emails and add more tags, head to 'Configuration' > 'Messaging' > 'Customer Messaging'.
Scroll to the 'Email Notifications' section and make sure they're switched on.
Click on the email notification you'd like to edit, then use the text box to make the desired changes and add more tags.
List of Available Tags
The email tags available for you to use within 10to8 are as follows:
- {{organisation_name}} - The name of your business
- {{recipient_name}} - The name of the person the email is sent to
- {{event_name}} - The name of the booked service
- {{datetime}} - The date and time the booking is due to start
- {{staff_name}} - The name of the staff member taking the booking
- {{customers_names}} - The names of all customers on the booking
- {{actor_name}} - The name of the individual who performed an action that relates to the booking
- {{manage_optin_links}} - A link to a page where your customer can manage their consent to receive messages
- {{outstanding_payment}} - Any outstanding payment for the booking
- If you'd like to include answers to custom booking questions in your emails, there's a tag for that too. {{answers.xxxxxx}} (with the 'xxxxxx' being replaced with the number from the custom question's key) will populate the message with the customer's answer to the booking question(s) you choose.
Need More Help?
We hope this guide has been helpful! If you have any questions, don't hesitate to reach out to our support team who will be more than happy to assist.