SMS messaging is quick and convenient, and can be used to your advantage when sending out booking notifications to your customers.
SMS booking notifications are an integral feature within 10to8 and can be customized with your own branding and personalization.
10to8 use Twilio amongst some other providers to send SMS messages to your clients to confirm, cancel, and remind them of their bookings.
Customization of SMS message content and sender ID is limited to our Grow plan and above.
This guide will explain the SMS settings available within 10to8.
Message Length Limitations
There is a limit on the number of characters you can use per SMS.
The limit for a single SMS message is 306 simple characters. This reduces to 134 if you use any advanced/special characters, as these take up more space in the message. Messages are truncated (shortened) when any number of special characters are present.
Generally speaking -- plain letters, punctuation, numbers and spaces count as simple characters.
Accented letters, symbols and emojis count as advanced/special characters.
How to Customize Your SMS Message Content
To customize the content of your SMS messages, head to 'Configuration' > 'Messaging' > 'Customer Messaging' and then navigate to the 'SMS Notifications' menu.
Select the message you'd like to edit from the drop-down, then click on the text box to edit the message content.
How to Customize Your SMS Sender ID
To customize your SMS sender ID, head to 'Configuration' > 'Messaging' > 'Customer Messaging' > 'Extra SMS Settings'.
Under 'Edit SMS Envelope', you can input the name you'd like to see at the beginning of your SMS messages (usually your business name). Whatever you input here will be shown as 'From _______' at the start of the message.
Under 'Edit SMS Sender ID' you can input your business name which will override the default number from which SMS messages are sent by 10to8.
10to8 uses a pool of different phone numbers on rotation to ensure that messages are delivered efficiently, and to enable two-way communication between staff and customers. Editing the SMS sender ID will remove this default number from view.
Note: if you edit the SMS sender ID, your customers may not be able to reply to messages. Any replies that are sent will not appear in your inbox or within the appointment activity window.
Need More Help?
We hope you've found this guide useful! If you have any questions, don't hesitate to reach out to our support team who will be more than happy to help.