As well as sending automated messages to customers, 10to8 can automatically send booking notifications and reminder messages to staff members, helping them keep on top of their schedules.
10to8 can send both Email and SMS messages to staff members, as well as desktop notifications.
This guide outlines 10to8's staff messaging options and explains how to set them up.
SECTIONS:
Booking Notifications
To get started, head to 'Configuration' > 'Messaging' > 'Staff Messaging'. Here you'll find all staff messaging settings.
Booking notifications alert staff members of new, canceled and changed appointments. To enable/disable booking notifications, click on the switch to toggle them on/off. The switch will be turquoise when on and grey when off.
Note:
- When staff members schedule appointments into the 10to8 calendar themselves, they will not be notified of the new booking.
- It's not possible to edit the contents of staff messaging.
Confirming Attendance
Under 'Settings', you can set your preference for attendance confirmation.
If you'd like staff members to confirm appointment attendance, click the switch to enable this.
Appointment Reminders
You can set up appointment reminders for staff members under 'Staff Reminders'. These reminders notify staff of their appointments and prompt them not to forget!
To add a new reminder, click the 'Add' button. You can then use the drop-downs to select the type of reminder message and how long before the appointment you'd like it to be sent.
Reminder messages can be sent via Email, SMS and desktop notifications. Staff members will need to make sure that their computer allows desktop notifications in order for these to work.
To delete a reminder, click on the red trash can icon.
Need More Help?
We hope this guide has been helpful! If you have any questions, reach out to our support team who will be happy to assist.