At 10to8, we appreciate the importance of collaboration across different time zones. This is essential for appointments taking place online and for remote working!
We understand that dealing with multiple time zones can be confusing. 10to8 incorporates several simple features to help you manage time zone differences effectively.
This guide explains how to use these features to manage time zones within 10to8!
SECTIONS:
How to set your organization's time zone
How to set your staff time zones
How to work with customers in different time zones
How to set and edit customers' time zones
How to set your organization's time zone
To set and amend your organization's default time zone, head to 'Setup' > 'Business Details' and scroll to the 'Timezone' drop-down.
Click on the 'Timezone' drop-down to select a different time zone from the list, if applicable.
Note: picking a different country from the 'Country' drop-down will make all time zones associated with that country available for you to choose from the 'Timezone' drop-down.
Your organization's time zone will be set as the default time zone across your 10to8 account, including for each of your staff members, unless you decide to customize their time zones individually.
Likewise, your organization's default time zone will apply to all of your services set to take place at your business premises.
How to set your staff time zones
Users subscribed to our Premium plan and above have the ability to customize individual staff time zones. This can be very useful for online appointments when staff members' time zones differ from the organization's default time zone.
To set up time zones for your staff, head to 'Setup' > 'Staff', click on the name of the staff member you'd like to edit, then scroll to the 'Timezone' section. Click on the drop-down and select a new time zone from the list. Your selection will save automatically.
When selecting staff members with different time zones in the calendar, each of their time zones will be shown to the left of the page, making it easy for you to coordinate bookings and events.
When booking an appointment within the calendar, you'll be given the option within the booking sidebar to select whose time zone you'd like the appointment to be booked in. You can choose either your organization's time zone, or the time zone of a separate individual.
Click on the drop-down to select a different time zone from the list.
How to work with customers in different time zones
At the time of booking, customers can change their time zone if they like, using the drop-down menu on your booking page.
Note: when you manually create a customer record from your side, your organization's default time zone will be applied. It's still possible to amend the customer's time zone after their record has been created.
When booking an appointment with a customer directly from their record, the booking sidebar will automatically populate with that particular customer's time zone.
Note: at this point in the booking process, if you decide to change the customer's time zone using the drop-down selector in the sidebar, 10to8 will remember your selection until you change it again.
How to set and edit customers' time zones
To set or edit a customer's time zone, head to 'Setup' > 'Customers' and click on the name of the customer whose time zone you'd like to amend.
Then, navigate to the 'Timezone' section and click on the drop-down to select a time zone from the list. Your changes will save automatically.
The customer will receive their appointment times and all communications according to their selected time zone.
Troubleshooting
If your customer is seeing an incorrect time zone within their booking notifications/communications:
- Make sure the selected time zone within their customer record is correct.
- Ask the customer to check the configured time zone of their external email and calendar providers. Sometimes, these providers will convert or change the time zone according to what they believe the customer's time zone should be.
- Ask the customer to check the locale and time zone settings of the device they've used to book with you. When a customer books an online appointment, 10to8 pulls the time zone information from that device.
Note: each time a customer makes an online booking, the time zone saved under the customer's record within 10to8 will be overridden if the customer's device and browser are set to use a different time zone.
Need more help?
We hope this guide has been helpful! If you have any questions or need assistance, don't hesitate to reach out to our support team.
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