CCPA is a new regulation that will come into force on January 1st 2020. It applies to businesses and users in California. 10to8 is introducing new features that will help you be compliant.

10to8 never sells user data to third parties. This means when using 10to8, you don’t need to worry about a lot of the requirements of CCPA.

The most important part of these regulations for most businesses using 10to8 will be consent and access & delete: You must ensure that your business has consent to use a customer’s data and they are informed as to how you use it (especially if you, or an app you use for their data, sell their data to third parties), and allow your clients to access & delete their data if they ask.

Consent

You need to make sure your customers know what you do with their data and that they agree with your privacy policy. Your policy must be accessible at the point of booking [here’s how to set it up and link to your own policy]. You can ask them yourself and record the consent in 10to8, or you can use 10to8’s new tool to help you manage consent:

10to8 allows you to set opt-in questions that will be added to your online booking process. This way you can secure consent as your customers make new bookings and as you generate new customers.

As most of you already have a customer base within 10to8 we will also be providing a bulk email tool to ask your customers to opt-in. Via this email, your customers will be able to give the same consent as they would when they book with you online. This will allow you to continue business uninterrupted and collect consent with ease.

Access and deletion

The other major component of CCPA is the individual’s right to access, change, and request deletion of their data. Under CCPA the data that you store about the customer is protected and you must make sure you have ways for them to access it, and delete it, if they ask.

To help with this we have introduced a customer data export tool, with which you can download all the data that you store on a particular customer with a single click. And we have implemented a CCPA ready customer deletion tool to ensure their information is removed from 10to8..

Please note that if your customers ask 10to8 for data access we will pass the request on to you. This is because for privacy purposes 10to8 is not able to access your customers’ data. 

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