Check your notice period under "Set Up" > "Services"

The notice period limits your customers on how many hours/days they have to give you notice before being able to book. As default setting we use 24 hours, which means that the earliest available slot is 24 hours or more in the future.

To edit this click on the service you want to change the notice period for. Now you can use the drop-down provided on the page.

Check your buffer time under "Set Up" > "Services"

The buffer/travel time allows you to add a break either before or after an appointment. This break time would need to be considered when setting up your working hours.

This means that if you have a 60 minute long service with a 30 minute buffer/travel time after it, 10to8 would need availability for 90 minutes to be able to show an available slot.

To edit this click on the service you want to change the buffer/travel time for. Now you can use the drop-down provided on the page.

Check your availability under "Set Up" > "Availability"

  1. Make sure that you are set to work long enough for the services that you offer. If you have a 60 minute long service you will need at least 60 minutes of availability.
  2. Make sure that you work at the correct location, for example, if your service is set to Online/Phone but your working hours are just set up for your business premises, no available slot will be shown.

To edit your working hours click on the card under the specific date. Now you should see a panel on the right-hand side that you can use to amend your working hours.

Check if you and/or your colleague is set up to perform the service under "Set Up" > "Staff"

Make sure that one of your staff members is set up take appointments for the specific service. You can do this by selecting a specific staff member and then click on “Services” within that staff's record.

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