Installation

To set up Zoom from within 10to8, follow these steps:

  1. Visit "Set Up" > "Zoom" within the product.
  2. Click "Connect Zoom" to open a new window or tab in Zoom
  3. In Zoom, grant access to 10to8 to create meetings on your account
  4. Once access is granted, you will see a message from 10to8 confirming that the connection has succeeded.

In order to uninstall or deauthorize Zoom from within 10to8, follow these steps:

  1. Visit "Set Up" > "Zoom" within the product.
  2. Click "Disconnect Zoom"

Usage

Link Zoom and 10to8 so that all 10to8 bookings that are scheduled to take place Online have a Zoom meeting link created automatically.

The meeting link is visible on the booking within 10to8, so that you can access it when the time comes. Your client can join the meeting room by clicking the "Join Meeting" button in the booking confirmation and reminder emails sent to them.

Troubleshooting

"A meeting link does not appear on my booking!"

Make sure that:

  1. You have followed the steps in the Installation section to install it
  2. The booking is with you, and not another member of staff
  3. Your booking has a customer attached to it
  4. Your booking has the "Online/Phone" location selected

Contact Support

Our support team is available from 6am to 10pm UTC Monday to Friday and a few hours over the weekends. During these hours, you will receive initial responses to inquiries within an hour, and detailed responses within 24 hours.

You can receive support in the following ways:

  1. Check our our support material or create a support ticket: https://support.10to8.com/
  2. Email help@10to8.com
  3. Click the chat icon in bottom right corner of 10to8 when logged in
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