When editing your SMS/Email messages you can add specific values, that are taken from the customer's appointment. You can find the list of values below.

For SMS Messages

  • {{datetime}} - The date and time when the appointment is due to start
  • {{end_datetime}} - The date and time when the appointment is due to end
  • {{old_event_datetime}} - For rebooked appointments, the date and time when the booking was due to start, before it was rebooked
  • {{organisation_short_name}} - The name of your organisation, shortened for SMS
  • {{organisation_number}} - Your organisation's phone number
  • {{organisation_email}} - Your organisation's email address
  • {{staff_name}} - The name of the staff member taking the appointment
  • {{customer_name}} - The name of the customer attending the appointment
  • {{recipient_name}} - The name of the person receiving the message
  • {{location_address}} - The address where the appointment will take place
  • {{actor_name}} - For rebookings and cancellations to appointments, the name of the staff member who made the change

For Email Messages

  • {{staff_name}} - The name of the staff member taking the appointment
  • {{customer_name}} - The name of the customer attending the appointment
  • {{recipient_name}} - The name of the person receiving the message
  • {{manage_opt_ins_link}} - A link to a page where you customer can manage their consent for receiving messages from you
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